Your service is worse than Popeyes reputation. Your wings are worse than KFC's.
I remember back in the day when I ate there two/ three times a week. Then quality went down, shortly after customer service did too. Luckily Buffalo Brothers came to the rescue. There you can can get wings brought to your table before they are cold. I couldn’t tell you the last time I got even so much as a warm wing from bww.
I want a "I wish these wings were better" jersey
Steven Owens, I need more positive friends like this... I might have to reach out to them. I noticed they are missing a Spicy Garlic in their life!
I just want the jersey to wear at work 😎
My favorite place to go to get me some wings love them
Agreed. How could we get a Mango Habanero jersey?
So that's what they did with all those unsold Oregon Jerseys
That's a long way to go for horrible customer service
These Oregon Ducks jerseys are getting out of hand
I'm scared to go to yalls restaurant, yall been in the news top much for me !
OmG yOuR WinGs ArE TerRIbLe WiLl NoT suPPoRt AfTeR WhAt HaPpEnEd in NaPerViLLe
They could save time and money and get the same quality of food at McDonald’s
They had to probably save up as the wings and a beer cost more than the plane ticket from Canada.
Where is the Zing?
Top fan here reminding you those are just the number of minutes it takes to get seated for shit wings and terrible service
I want one of those shirts XL Mango Habanero please
No Buzztime, no reason to go to Buffalo Wild Wings.
I don't care I'm still afraid to die from yall's floor cleaner
They travel from Canada for shitty wings. Hope Canada gets real wings soon then
Missing the mvp jammin jalapeno
Get me a why in the hell did they get rid of the garlic parm flatbreads shirt
I'd love to say I'm shocked but I lived in Naperville and I'm far from surprised!
We get our wings from Avon Indiana and we get get great service and love your food! Something to learn from.
I stopped eating at bww years ago.The prices went up,and the food quality went down.I used to go there with a large group of friends every Tuesday.
Y’all screwed be yesterday at the Champlin, MN location ... gave my wingies to the table behind me and they sat there for 10 min, touched by those customers, they told our waiter and he just took the cold touched wings from their table and sat them on mine saying enjoy ... Buddy I’m not stupid and that’s disgusting. Really poor customer service for a loyal BWW customer. I told them I lost my appetite, paid for my drink and left - manager didn’t apologize or make any attempt to keep my business. Unreal.
I love how everyone is hating on BWW for this incident and not that employees involved... A company can't control how people act in the moment. BWW did the right thing at the corporate level and dealt with those people. It's absolutely ridiculous to assume that just because a company puts out a policy that everyone's going to follow it automatically that's not the way it works in the real world and sometimes the corporate has to step in and fix it. But when BWW corporate found out about it, they did everything the could to fix it and make it right.
They ought to bring that family back in for another birthday party FREE OF CHARGE and gift certificates for the adults for their inconvenience.
I love how this is a fairly serious issue and people are complaining about their poor service at other restaurants.
Yo they cant even make chicken wings properly how can you expect them to conduct themselves in a respectable manner.
I'll sit next to anyone, but if I go out with someone or myself to a bar, I'd want my peace of mind.
like 18 people makes a ruckus whatever color. id like a booth on the other side of the restaurant, smile and wish the 18 people a fun night, and be on my way to a beer, and my game.
Absolutely love buffalo wild wings! My business will continue here in tn!
Our extended family has given up on BWW this year for continued poor service and over the top pricing on simple food.
That was stupid but I’m not boycotting an entire organization based on the actions of a few stupid individuals. I’m doing it because their food is terrible.
Hard to believe this happened in a town as diverse as Naperville.
I sure hope the people asking for families to move gets a lifetime ban and never to return.
I mean... you get what you pay for. That goes for consumers AND employers. You offer bad pay, you get bad staff members, then you get a PR nightmare on your hands.
If you offer decent pay to ALL employees instead of paying the executives 7-8 figure salaries, then you can hire employees with good character and don’t have employees that are insensitive
The wings are getting smaller and the prices are going up... make BWW great again.
I'm sad that I had to google this to even know what the story is. All the issues with Trump, environmental activists, and everything else on the news, I never heard about this.
Go find customers else where. Never again will I spend my money at your restaurant.
Might I suggest during your "enhanced sensitivity training" you also cover how much sauce to put on one's wings? I am very sensitive to dry wings and even asking for "extra wet" often yields no results.
What should've happened was Racist guy.
Ok. Pay your bill. Time to go! Don't come back with that shit!
Company would've been happy.
Team members applauded.
Situation made good.
Yeah... maybe visit Romeoville’s next...
I complained about the crappy service and how unclean everything was on multiple occasions and I have yet to receive a response from ANY upper management
They’re going to be sued....it’s not about the money, it’s about the issue. Yeah, they’re suing.
I would have asked those supposed regulars to please leave as we serve everyone equally.
Honestly wings aren’t good for the price there are several places better to go to for wings
My feelings are hurt and I’m offended at the price of wings
May I ask if you also met with this town racist and told them in no way/shape/form are they to set foot on any of your properties, EVER. Evidently this behavior was well known and should never have been allowed to continue. Must be related to someone who thinks they're important.
There's more to this than what is being told. Much more! The manager was African American, who told them to move, hmmmm, something fishy here.
Thank you for stepping up and acknowledging that the behavior of both the staff and the customer was absolutely disgusting and unacceptable! Especially since children were involved as well, it wasn't right that in 2019, they needed to be subjected to such blatant racism by both the regulars and the management. You folks addressing this and taking swift and immediate action is a classy move on your part and goes to show the values your company holds! Well done!
So after sensitivity training, can you go to customer service training? Your food service is terrible. I've been at 7 different Bdubs and the standard for service is horrendous.
We frequent BWW and am happy to see how you stood by those affected. Well done!!
Y'all have had some bad things happening. I wrote to y'all and noone ever responded! Very disappointed in your company! Where there is smoke there is fire! It doesn't fall far from management
Thought you were apologizing for the overall terrible customer service at all locations. Your employees care more about talking and flirting with each other than actual customer satisfaction.
Ah my hometown of Naperville Illinois... full of a few of the nicest people on God’s green earth and the other 98% are the worst drivers, most entitled, biggest pricks in the entire freaking state!
Just some pricks being pricks... what surprise
Why would the managers even think they were in the right to accommodate a known racist? That speaks volumes..
Only in Chicagoland? The sensitivity training should be done at ALL locations.
I've had nothing but good experiences at not only the BWW's in the chicagoland area since i've lived here but at all locations. Nice to see the company jump on the situation so quickly.
A “regular” couple had the staff ask a large group of several minority customers leave because they didn’t want to sit next to them.
It’s sad you need training to treat people with basic human dignity and respect. The world we live in 😐
Coming from a place that made fun of people getting hurt. No wonder their sales are down besides the shitty service they offer
If I was the employee I would have told the guy to follow me to his new table and walked him out the front door...
Customers had a problem. Staff was poorly equipped to cope. Mishandled.
They should have told the original complaining customer to leave.
BWW in Naperville does support diversity. They are working with school district 204 to give job training to students with special needs. They are also hiring staff that have special needs. Don’t let a few stupid people, who has now been fired, effect all the great people working there or the good BWW is doing in our community.
Let’s learn from mistakes made and move forward making things better.
This is how you handle a truly racist incident. Through an investigation. Apparently a much more thorough investigation than the jussie smollett case. Still this was the right, just and only action needed.
Hey Buffalo Wild Wings, we appreciate the professionalism but there’s only so much you can do with Naperville a city of racists!
Crosstown wings in Naperville are better anyway. And they like all colors and creeds. Take your business there.
People were moved because the color of their skin.
So that person walks into any Buffalo Wild Wings anywhere and is immediately kicked out? I highly doubt anyone recognizes them anywhere. Can’t you guys see this is complete crap? A mediocre PR person wrote this to tug at the heartstrings of what consequences they think the people want to hear, which let alone not even being remotely severe enough of a consequence, will actually never happen at all.
All locations need sensitivity training not just Chicago!!!!!!
We forgive you, one bad employee don’t represent the entire franchise, Thank you for the public apology.
Thank you for being a company that reacted in the correct way.
Too bad you truly don't care, you only respond because it hit the news. I reported an incident at a Florida location , the district manager didn't even apologize and pretty much told me they would not look into the allegation.