I got an Original sandwich from the drive thru at the Kilgore Texas Schlotzsky's. I asked for no onions on the sandwich. The girl on the speaker repeated my order back with the no onions. When I got to the window, I asked about whether my sandwich had no onions and the girl said that it did not. When I got home, guess what? There were onions on it. I had to go out somewhere else and buy something to eat.
This would not have been that big of a deal, but this was the third time that this has happened to me at this particular location. Once before at the drive up line once inside the store. I guess that three chances to screw up my food is enough. There will not be a forth time. It's too bad, because i have always liked the chain.
We unfortunately drive all the way out to Schlotzsky’s off Arapahoe in Denver, CO and the app wasn’t working so we couldn’t get the family deal. The employees said they couldn’t do anything about it so we paid $21 for two sandwiches, chips, and a drink. When the family deal is $25 and you get 4 chips, 4 sandwiches, and 4 cookies. 🤦🏼♀️
Couldn't get deal because the online ordering would not complete the order. Tried several times for 2 different locations. Not the first time I couldn't take advantage of specials from emails or the app