3 days ago
I have been trying to get an answer on when cars will be returned to my location. I was told that they were moved do to construction but that is over. I have called 3 times and have never gotten an answer. my location is Carver Loop & Co Op City Blvd - Bronx 10475.I have been using Zipcar for about a year with no problems but now the cars by my house are gone then next closest I need to take a bus to and they're down to 1 car.
I’m currently sat by my car rental trying to open it so we can start our day. It won’t open so I’m on hold with their customer service for 30 mins so far. Zipcar has an uncanny ability to ruin my family’s whole day. This is not the first time. I’ve literally never had a good experience with zipcar yet. Please, do yourself a favour and avoid this company.
First I was happy to know that Zipcar company have hand control car for people with disability but Unfortunately I been waiting more than a week for car and until now they did not find me one. They keep telling me wait we working on it.
Ok so I see all the negative comments and just wanna throw my 2 cents in. I’ve rented zipcar about 6 times now. Most recent was yesterday for my birthday beach trip. Every time has been fantastic. Had to call for help once as the fuel card didn’t work. Customer service answered straight away and helped. I paid and was reimbursed super quickly. Called another time as I had issues unlocking and a friendly guy answered and helped me out straight away. Every car has been returned on time and it’s been fantastic. Just wanna say thanks cause I feel like people leave negative reviews but forget to leave good ones!
I reserved a Zipcar today and got to the location and the car was not even on site
Join Zipcar its easy until you have an issue. No worries, they have an army on the otherside of world ready to comfort you; "Sorry to hear that" , "I apologize for the inconvenience" my favorite "Go to our website to resolve your issue. Best of all they have NO AUTHORITY whatsoever to resolve the most minor of issue's.