Hello! I have been trying to sign up for the dedicated car plan - but I was told by our sales rep that it is on Pause for NY...How long will this pause last??

zip car didn't have any cars in my area and STILL took my money.. please explain this DM style

Car I rented wouldn't start and customer service is refusing to issue a refund. Please fix this!

HA! Not true at all. It took me over two months to open an account with this stupid company. And once you sign up, prepare to encounter problem after problem with their app, website, cars, etc. They have the WORST customer service in the world. There are other great options available such as Turo. Don’t waste your time with this joke of a company.

Thanks for nothing but aggravation and poor customer service.

Is your customer service down I’ve been calling since yesterday no returned call back and I’ve been holding for hours pls help

What can I do with some the times I had left from previous trips, can i use it for future reference?

The last couple of years the quality of cars, condition, and availability has plummeted! 80% of the time the location is changed causing me to take taxis and subways to the pickup destination. ALL of the time the cars are filthy. I will probably stop my membership. Add more cars, more locations...customers are constantly inconvenienced by cars last minute being unavailable to change a battery, etc. It's crazy...not a good business model.

Nothing worked from the minute I opened this account. not the website. not the mobile app. Customer service was useless.

Has anyone ever got a car that didn’t reek of cigarettes or weed? I haven’t in over two years. It’s absolutely appalling.

I rented a car that was FILTHY, had ashes and burns in all the seats, then found a marijuana joint in the car while my daughter was with me! I have emailed pictures, sent private messages, called the 1-800 # and have NOT RECEIVED A RESPONSE! It's been almost a month. Your customer service is HORRIBLE!

Hey Zipcar I’ve been stranded with a flat tire for 2 hours! Customer Service said they’d call back w a tow truck update in 30 minutes...not only have I not heard back, but I can’t get through to anyone when I’ve tried calling back. Help!

I want to cancel my membership.. how?

Zip Car is falling apart. What is going on? You're trying to advertise as a solution and then cars are canceled with no notice, your customer service is completely non-responsive and you've just generally become so unreliable.

Worst service I have ever had in my life! do yourself a favor and AVOID JOINING ZIP CAR. You can't reserve cars, the service is awful. Please avoid making my mistake.

Zipcar service is not consistent, the customer service I rate at a 4.5. I have used them three times and has had issues each time. The gas cards were missing, and I never received the reimbursement for using my own debit card neither time. I never received the zip card and my phone will not unlock the car as it’s supposed to. I have been stranded for 2hrs at Target waiting to get back in the car due to a lock out. I would not recommend this car service.

Do not trust Zipcar. They are unreliable. Their inventory and software has problems. The only thing they do is give you a credit for your next ride which if you're lucky will actually take place.

My first experience with ZipCar was a completely disaster. I booked a car yesterday as a NHS worker to go to work in a different location and avoid public transport. Less than 12 hours before my booking, they sent an email with a completely different location to my original booking (5 min walking) to at least 30 min walking. I can cope with that because I didn't have any other option. Finally, when I got to the car one of the tyres was flat. I rang the Zipcar operator who was very polite and offered another option however, the location was even further way. Now, I am late for my shift and coping with extra taxi fares. I am so disappointed as was my first experience. Also, I was told I would get my refund immediately. I haven't go a single email yet.

Hi, I’ve been trying to get a hold of someone who can help with some account information. I have made several calls and spoken to 15 different customer reps who only nod along but never actually do anything. Very frustrating. You have probably the worlds worst customer service.

1:13 PM I've just signed up and have been trying to book a car but your website has been unavailable for the past three hours. The telephone support number listed does not ring when I dial and no one answers. What's going on? Are you guys going out of business? It's a waste of my money and time.

THIS IS THE 4th TIME I HAVE RESERVED A CAR, and WHEN I WENT TO PICK UP THE CAR, IT WASNT THERE..HUGE INCONVIENCE..TODAY I HAD A RESERVATION FOR THE WHOLE DAY. I TOOK A $30 CAB JUST TO PICK UP THE CAR, FROM A PARKING GARAGE IN FLUSHING QUEENS...AND GUESS WHAT???!!!! CAR ISNT THERE!!! THIS IS NOT THE FIRST TIME, THIS IS NOT THE SECOND OR THIRD TIME , BUT THE FOURTH TIME!! NOW IM TAKE AN UBER THAT IS COSTING ME $120 OUT TO LONG ISLAND JUST SO I DONT MISS MY GODDAUGHTERS 4th BIRTHDAY PARTY!! THANKS AGAIN ZIPCAR FOR TAKING MY MONEY AND NOT KEEPING UP WITH YOUR END OF THE BARGAIN

Getting customer service is impossible...what is going on? I have been on hold for 40 minutes and called back and tried to leave my number get a call back, but that was hours ago!!!

AWFUL SERVICE! Don't join if you ever want to leave the service. They have no options other than waiting hours on hold to speak with a representative... THEY WON'T pick up.

Same here. Rented two cars yesterday, both weren’t there. Had to cobble together two other cars to run my errands. Still haven’t seen my refunds for the other two. Have a trip set for tomorrow so checked my account and my zipcard number in my account has changed again. It’s like it’s being run by ghosts. Nothing is working!

Hello, I have been trying to get through to zipcar support by phone and by email for days without response. How can I get help? I have been approved and my zipcard has been mailed, but I would like to use zipcar for moving tomorrow and I am unable to search for cars on the app because it says my account is not active. Please assist.