My family and I were guests at your facility on Secor Rd in Toledo OH on April 20 2020 in room 319. After calling the front desk twice between 2am and 3am to complain about loud noise coming from the room next door (room 317) we were told by Jessica (front desk) that she had already listened outside the room and did not hear any noise therefore she did not knock on the door of rm 317 to investigate further. We advised Jessica that we could still hear what sounded like unsupervised children playing loudly with the TV blasting and asked that she actually knock on the door to speak to an adult in that room. To our surprise Jessica told us if we were still concerned we could knock on the door ourselves! When we told Jessica we did not feel comfortable doing so because that would be her job to do so....I will admit I used a couple of expletives (as I think any paying guest would after being asked by a hotel employee to play security guard!) Jessica then hung up the phone on me so I proceeded to go down to the front desk to let her know how rude and unprofessional she was and asked for contact information for her manager. I then told her that I would be filing a complaint in hopes that she would lose her job. Jessica responded by saying she was going to call the police to ask that we be removed from the hotel because she did not like how I spoke to her. As I felt I was completely in the right I sat downstairs in the lobby and waited for the police to arrive; never exchanged any additional words with this inappropriate employee. When the police arrived Jessica blatantly lied by saying I actually threatened to physically assault her. While I admit to cursing out of frustration I never (NEVER) threatened Jessica other than with a phone call to her manager and your corporate office. Due to her lie the police asked my family and I to leave the hotel! I have stayed at your properties many times but this will most certainly be the last...UNACCEPTABLE
We had stayed at the Residence Inn Austin University Area twice before and liked it. We read Marriott's COVID-19 policies and decided they were taking good steps to make a stay safe. The doors have signs posted saying everyone entering must wear a mask. During our weekend, we didn't see a single employee wearing a mask. No markings or protection at the front desk. They expected us to stand 2 feet away from the front desk clerk while we checked in. She told us fhey hadn't assigned a room yet because they were full. It became obvious that she had lied, and my guess is they were 10% full. No furniture in the lobby had been moved to encourage distancing. The maids were cleaning rooms without masks. No hand sanitizer, hand wipes, or check-in partitions, as their website promises. I won't be back, because this makes me wonder what their sanitaion practices are like during normal times!
Hello! I have sent you emails and messages via facebook messenger, I would be most grateful if you could please respond. Thanks
Hello. Would someone be able to contact me about my wedding block? I’ve been trying to call and email for weeks now, and have not heard back. I understand if you’re closed, but not getting an email back when my wedding is weeks away (possibly) is terrifying.
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