Beaumont, Residence Inn

MarriTop

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409-434-0600

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Take advantage of Mobile Check-in, Mobile Key, and more with the Marriott Bonvoy Mobile App.Travel with confidence via the Marriott Bonvoy mobile app. Get your Mobile Key, Mobile Dining, eFolio delivery and Mobile Requests right from your phone. To download: marrbnvy.com/BonvoyApp ... See MoreSee Less

Take advantage of Mobile Check-in, Mobile Key, and more with the Marriott Bonvoy Mobile App.

Comment on Facebook

Residence Inn in Lebanon NH, filthy. Found someone else's medication from someone else's stay. Empty bags of chips under bed. Dust all over. During a pandemic you would EXPECT it to be clean. Not here. Complained to MGR and she says she will forward. Pass the buck, poor service. Don't go here!!

Can u please share ur reservation email address ... we are having the query for 3 rooms but unable to mail u as email address is not mentioned on website anywhere ..

Just stay at the Residence Inn in Washington DC 901 L st NW and it’s absolutely disgusting there. I had to get a new room twice because the mattress on the pull out couch had a stain on it.

Worst customer service I have ever experienced in my 15 years of travel. Needed a suite for newborn, the mom who could barely walk due to a c section and a husband trying to work. Booked at the Morgantown WV location across from ruby hospital. Ithey Informed us after we all unpacked equipment and got settled for a couple of days that they absolutely had to steam clean the carpets with a note under the door. When I Spoke to the manager and refused to allow that To be done around the newborn And convalescent and said I would Gladly leave first thing in am. I wasn’t going to allow them in to spew chemicals, carpet funk and wet moldy steam all over a newborn and healing post surgical patient. The manager told me that I had no choice, I was just a renter and that I could just check out. Said she would have the police remove us if I refused. I can’t even describe how rude and inconsiderate she was. This was So they could clean the carpets mind you. The carpet crew was goiNg to be there for 3 more days but had to come in that day. Had to pack up The 4 day old, Mama with the abdominal incision and all the stuff and drive 6 hours with no sleep.To have a Safe place to be. I’m a Hilton diamond member. Next time I need a larger room or suite I will book 2 rooms at a Hilton property. This was just outrageous. Also they lacked basic supplies like dishwashing tabs for the rooms dishwasher, laundry soap was out. That I understood with Covid and didn’t blame anyone for. Now I know it’s just poorly run with a screw the customer mentality.

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Timeline PhotosWe Stand Against Racism.

We believe everyone deserves to feel safe and at home wherever they go. But the killings of George Floyd, Breonna Taylor, Ahmaud Arbery, Rayshard Brooks, and countless others present a more painful reality.

For years, we have strived to welcome people regardless of what they look like, where they come from, what their abilities are or who they love.

Marriott International believes Black Lives Matter.

So, we stand in solidarity for change.

1) We will build upon our 93-year history of putting people first by elevating the conversation on racism internally with town halls to make sure we continue to listen to our associates and use their perspectives to map our plans and actions.
2) We will expand our Emerging Leader Program to bring an even sharper focus to the career development needs of our Black associates.
3) We will continue to provide financial support to our partners in the Black community, organizations we have been working with for decades – like the NAACP and National Urban League and others, to help them pursue the mission of equality and social justice, while also engaging with them for advice as we continue to drive progress within Marriott.
4) We will work to provide an opportunity for our Marriott Bonvoy members to donate points to organizations focused on advancing racial equality and social justice – donations that we will match to these important organizations.
5) We call on federal leadership to act with urgency and we will advance Marriott’s policy agenda to advocate for solutions to address barriers to equality and opportunity.

We pride ourselves on serving others. And to do that now, we must push for real change.

Read more about what we will be doing moving forward: marr.in/WeStand
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Comment on Facebook

Thanks can’t wait to get back in one of your beautiful and professional hotels

Screw you!! I was staying in Tomball, and some assholes smashed my back window and stole my stuff. Yes, you’re not responsible, but you could have the decency that God have a goat and supply cameras in the parking lot. You care about people so much, that you don’t even provide cameras, so we can catch the useless people that refuse to work, but love to steal.

Corrine Graf

So, it’s y’all policy to just hand out room keys all Willy-Nilly to anybody walking into the hotel?... I’m going to share this video encourage everyone I know to not to do business with you.

I promise y’all better deal with this situation and deal with it fast !! People are selling room keys !! Those women could’ve died in there ! I’m disgusted !! Fix this shit !! Now !!

Then throw the federal goon squad out of your hotel.

Ok so what about the man who let traffickers in the room with those young ladies?

Hope you fired the employee and will fire any employee in the future that hands keys out to strangers

Is it normal practice to give your guest room key to unknown people??? Is it Also normal practice to not change said guess rooms when incidents like this happen. Are all of your employees selling room keys for $100???

Please open the amenities at the Mission Valley, San Diego location. It doesn’t make sense that we can go to a public pool downtown, get a membership at a local gym or buy breakfast at the McDonalds but CAN’T use the private amenities at a hotel we pay big money to stay at. Thank you.

Are you housing the federal agents that are illegally taking people away in Portland. Are they housed at your Residence Inn on North Anchor Way?

LIES LIES LIES I BOOKED A RESERVATION OVER A WEEK AGO FOR THE MASON OH LOCATION RESIDENCE INN NORTH EAST AND HAD THE WORST EXPERIENCE!!! THE MANAGER GAVE MY ROOM AWAY RIGHT IN FRONT OF ME AND THEN TOLD ME HE DIDNT HAVE A ROOM FOR ME AND MY FAMILY!!! THE MAN WHO CHECKED IN PRIOR TO ME DID NOT HAVE A RESERVATION FOR A SUITE AND REQUESTED ONE AND THE MANAGER GAVE HIM MY ROOM AND THEN TOLD ME HE CAN OFFER ME A STANDARD ROOM DIDNT OFFER ANY DISCOUNTS OR NOTHING I WOULD NOT RECOMMEND ANYONE TO GO TO THAT LOCATION THRN THE MANAGER SAID MARRIOTT DOESNT GUARANTEE ROOM RESERVATIONS!!! HE NEVER APOLOGIZED AT ALL JUST STOOD THERE FIRM LEAVING ME NO OPTIONS BUT TO LEAVE IF YOUR READING THIS POST DO NOT GO THERE!!!

I hope the guy in this video that is employed by you is fired. www.youtube.com/watch?v=h0qVSMSZlzk

I came here looking for an update about the room key situation and I am disappointed to not see one smh

What about MILLIONS of black abortions and the black-on-black killings in cities every DAY? I await your response....

Regarding a recent issue in Fresno, CA local news: Shame on The Marriot! This is unacceptable! This nurse needs an apology and compensation, and the company needs to examine their policy. Our city reputation will be known amongst our neighbouring medical communities. Her act of service should be recognized and appreciated. Perhaps I am wrong, but I can't help but wonder if race was an underlying issue. abc30.com/health/traveling-nurse-who-works-with-covid-19-patients-turned-away-from-fresno-hotel/6...

If you could contact me via messenger, I have some evidence that not all of your employees share your same values.

This is lip service, nothing more. You have been accused of racism in the past and now you are allowing Fed Goons to stay in your hotel, while they raid our city. You haven't changed, racists rarely do.

This you??

Beware of the sex traffickers working in this establishment! Don't promote blm under the same roof that you hire sex traffickers!!! m.facebook.com/story.php?story_fbid=3238162986203728&id=1125619074124807

Can you please open the amenities at the Mission Valley location? Paying lots of money, and only allowed to sit in our small room, also the bagged plain bagel and stale child-size box of sugar cereal is getting old, open the breakfast buffet.

m.facebook.com/story.php?story_fbid=3238162986203728&id=1125619074124807 there is an issue that you all need to address that happen at one of your locations. This utterly disgusting. Your employee violated policy and couldn't cost someone their life. Do something about this immediately.

I hesitated a lot before finally deciding to post this review. I don’t want to get anyone fired from their job, especially in these uncertain times, but it is also imperative that we speak out against prejudice and poor work ethics (to say the least). On the weekend of the 4th, my friend and I were to attend a wedding in Davenport. We drove for 8 hours, as we live in Michigan. We arrived at the residence inn by Marriott after 10 pm. We just wanted to go to bed so we could wake up refreshed before the next day’s social- distancing festivities. The receptionist was still servicing other guests when we arrived, and so my friend and I continued our conversation in our native tongue (Arabic). When it was our turn, we went up to the front desk, and this is where things began to go south. I was sure I booked a room with 2 beds. The receptionist (whose name I remember perfectly, but will withhold so I don’t get him fired), insisted that I didn’t, and wouldn’t even give me the chance to check my booking information. He kept interrupting me, talking over me, and was generally dry, rude, and condescending. We ended up telling him that we didn’t care whether we slept in one bed together or not, we just wanted to retire for the evening. We got the keys and went up to the room. It was very dusty. My friend is allergic to dust and has eczema. Within minutes, she started scratching. Her condition was flaring up. She called the front desk to see if there was another room available that might be cleaner, or if not, if there were availabilities in another Marriott. Her medical condition simply couldn’t allow her to stay in that room. The receptionist told her there were no rooms with 2 beds (not what we were asking for at that point), and that there was no way for us to change our booking to another Marriott without paying a fee, since we booked through booking.com. As she started to explain her medical situation to him, he interrupted her and said: “I don’t know if you can understand me, if I’m making any sense, or if I’m talking Gibberish”. Insulted, my friend then rebuked saying “excuse me? I speak and understand English perfectly well”, hung up on him, and insisted we find another place, no matter the cost. We are both graduate students at top universities. We hold good positions in our workplaces. We can definitely keep up with a simple phone conversation! We started wondering if he would have said that had he not overheard us talking in Arabic at the beginning. I obliged and dialed the customer care number of Booking.com to see what our options were. We then heard a knock at the door. We both genuinely thought the receptionist was coming up to apologize in person. My friend greeted him with a smile even. Boy were we wrong! The receptionist had actually come up to kick us out. My friend told him verbatim “I thought you were coming to apologize”, and he retorted “no, I’m here to kick you out!” We were dumbfounded! I missed the first minute of the conversation but managed to audio-record the rest. He had the nerveless and the audacity to accuse us of being racist (for hanging up on him when he insulted her !?!) The part I managed to record started with him yelling at us “ I don’t want you here”, as if he personally owned the Marriott and reserved the right to kick us out; 2 young immigrant women from another state, after 10 pm, on the eve of the 4th of July!! I then interrupted their conversation, and very calmly de-escalated the situation, while highlighting to him how we felt like he was being condescending to us, and how it wasn’t appropriate for him to say what he said, especially the part about “talking Gibberish”. For some reason, he started listening to me. He acknowledged that dust would be a problem, and that he believes us when we say there’s dust, because he has a son who has eczema and it flares up from dust. He then started backtracking and explained the “Gibberish part” as “I apologize if I’m speaking Gibberish with this mask on, it’s hard to hear”. Mind you, that’s not what he said on the phone, and also, if that were true, he would have said “ I don’t know if you can understand me, or if my voice is MUFFLED FROM THE MASK” - not if I’m “speaking Gibberish“! He then said that the room passed a 100 point inspection on cleanliness (!!!), but that he could give US (THE GUESTS, at a MARRIOTT, not at a sleazy motel, at a MARRIOTT) some cleaning supplies so WE could clean the room to our liking (what an honor! What great costumer service!) mind you, this is in the midst of covid! Never mind the fact that a Marriott hotel room should be spotless regardless, but in covid times, there shouldn’t be a speck of dust! Regardless, we kept de-escalating the situation, since that’s what women are generally socially conditioned to do, but this really left a bad taste in our mouths. He then offered to refund us with no extra fees if we did find another place to stay “because I don’t want any of that racism stuff floating around on google, because I’m married to a Philippina, and I have a Spanish little brother” he said, which is what we opted for of course, because thankfully we did find a better place to stay at. We thanked him repeatedly for his (eventual) non-apology/ apology, but we just wanted to get out. I was shaking. He insisted that he was a nice guy, that he wasn’t racist - as if there were mutually exclusive things. Niceness doesn’t disprove the presence of racism or prejudice. The epithets “racist” and “prejudiced” aren’t applicable to only mean-spirited intentional acts of discrimination, because racism and prejudice operate in systems enabled by “nice people“, and the problem with that framework, which is a problem we faced that day, is that it obliges the ones discriminated against to be “nice” in return to those who are discriminating against them, instead of being blunt with them. This framework also places the blame on us, we prompted that response from this nice man, so we must have not been courteous enough towards him - according to that logic. The burden of blame thus gets placed on the victims of discrimination rather than on the perpetrators. The fact that he uses relational defense as a tool to prove that he’s “nice and non-racist” is also very problematic. He defended his “goodness and lack of racism” by appealing to the relationships he has with people of color. His wife is from the Philippines- yeah ok, but that wasn’t relevant here! He was more worried about being dragged on the internet as a racist/ prejudiced person rather about whether or not what he said was harmful to us. His proximity to people of color doesn’t make him immune to prejudice, but in his position, he should do better! It’s basic customer service. A few questions kept haunting us after that evening. Would he have treated us this way had we not been women of color? Had we been older white women, would he have even dared interrupt us repeatedly- let alone trying to kick us on to the curb with no certainty of shelter late at night in the midst of a pandemic? Had he been a person of color, would he have acted that way? Or would he have been terrified of the notion of getting fired on the spot for mistreating guests? His privilege was evident, and how he wielded it repulsed me. This is why I’m writing this, as an appeal to Marriott to better train their staff, especially their white male staff, about dealing with people of color and people from different backgrounds. It’s 2020, do better!

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As a proud member of the Marriott Bonvoy family, we are happy to share these backgrounds for your next virtual chat. Stay safe and remember, we will travel again. ... See MoreSee Less

Comment on Facebook

Billings, Montana. Super nice people. Perfect room. Great stay.

Why is something like this happening without so much as an investigation? www.facebook.com/1521272430/posts/10215907824878115/?d=n

Are you housing the federal agents that are illegally taking people away in Portland. Are they housed at your Residence Inn on North Anchor Way?

Beautiful

You guys have employees that discriminate against black people! Thats sad..

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When you stay a little longer, there's no need to rush.  

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Whether you’re visiting for a few days or a few weeks, get the space you need to explore Edinburgh in style.  

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When you're visiting a new place, give your running routine the space it deserves. Our #RIRuns program gives you access to custom running routes through the MapMyFitness app powered by Under Armour.

Check-in. Download the app. Run like a local. 🏃
Sometimes the best Fridays involve a glass of wine and some room to unwind. 🍷 

Get the space you need for the perfect weekend away, explore http://residh.tl/61851dyBJ
Before you start the holiday hustle, spend a quiet night in with a snack & all your favorite shows from HBO GO. 🍿

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Photos from Visit Beaumont, TX's post ... See MoreSee Less

You already know we're keen on supporting our frontline heroes, but our new Kolache Factory Cares: Adopt a Frontline Hero program now allows you to give back too!

You can purchase an order on behalf of local medical professionals and first responders. Any company, organization or individual is invited to place a paid order with us and deliver to the frontline hero of their choice. It could be a hospital, clinic, police, fire, paramedic – any essential workers out on the frontlines would love to be an adopted hero and receive your kolaches and appreciation!

More info here: www.chron.com/neighborhood/katy/news/article/Free-breakfast-from-Kolache-Factory-for-medical-1518...
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2 weeks ago

Visit Beaumont, TX

WOW #setx, you really stepped up. ❤️💪 Blown away by the showing of support for our Louisiana neighbors and proud to rep such an amazing community as the Beaumont Bucket Brigade brings everything across the border tomorrow. ... See MoreSee Less

2 weeks ago

Visit Beaumont, TX

We <3 our local businesses. Thank you Carmelas Mexican Restaurant for your generous donation to help feed Lake Charles tomorrow! ... See MoreSee Less

Comment on Facebook

👍🙏🙏🙏🙏🙏❤

2 weeks ago

Visit Beaumont, TX

Thank you Elena's at the Colonnade for supporting our Hurricane Laura relief efforts, we couldn't agree more! ... See MoreSee Less

Comment on Facebook

Gotta LOVE Elena's


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