Zipcar - you guys have the worst customer service. I cancelled my account 3 years ago. Since it was a joint account it wasn’t cancelled properly, but I obviously cancelled it because I turned in my key the same time I turned in my husband’s. Your CS team act like a bunch of elitists and swear there’s nothing they can do to refund the years that I was no longer a member. Is it my fault your CS team didn’t cancel the account as requested in the first place? Thanks for robbing me blind.